, both Personal and Social, to be at core:
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Table 1. Emotional Intelligence Competencies
Related to Outstanding Leadership
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(Goleman, Boyatzis and McKee, 2002)
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Personal Competence
The
Self-awareness Cluster:
- • Emotional self-awareness: recognizing our emotions and their effects
- • Accurate self-assessment: knowing one’s strengths and limits
- • Self-confidence: a strong sense of one’s self worth and capabilities
The
Self-management Cluster:
- • Adaptability: flexibility in dealing with changing situations or obstacles
- • Emotional Self-control: inhibiting emotions in service of group or
organizational norms
- • Initiative: proactive, bias toward action
- • Achievement orientation: striving to do better
- • Trustworthiness: integrity or consistency with one’s values, emotions, and
behavior
- • Optimism: a positive view of the life and the future
Social Competence
Social
Awareness Cluster:
- • Empathy: understanding others and taking active interest in their concern
- • Service orientation: recognizing and meeting customer’s needs
- • Organizational awareness: perceives political relationships within the
organization
Relationship
Management Cluster:
- • Inspirational Leadership: inspiring and guiding groups and people
- • Developing Others: helping others improve performance
- • Change catalyst: initiating or managing change
- • Conflict management: resolving disagreements
- • Influence: getting others to agree with you
- • Teamwork and Collaboration: Building relationships with a creating a
shared vision and synergy
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